Terms and Conditions

Terms and Conditions


These Conditions of Sale (hereinafter only “General Conditions”) regulate the sale of products marketed by the company PU’ER TEA SOCIETY by Alessandra Rosy Giorgia Artiano (hereinafter called PU’ER TEA SOCIETY, “the Company”, “the Owner”, “we”, “our”) in order to ensure maximum transparency and clarity in the relationship with users. All sales and purchase transactions between the Seller and the Customer shall be gov-erned by the following General Conditions.


Users wishing to purchase on the website www.puerteasociety.com and use the services on the website must register. The user who registers declares that he/she has read the Privacy Policy, and that the personal data provided are true and correct, assuming full re-sponsibility for the information provided. In the event of changes, the user is obliged to inform the Company in good time.

Acceptance of sales conditions

The contract stipulated between PU’ER TEA SOCIETY and the customer must be considered concluded, even if only partially, by PU’ER TEA SOCIETY. Such acceptance is con-sidered implied, after having notified the Customer by e-mail. By placing an order, the customer declares to have read all the information provided to him during the purchase process and fully accepts the general conditions of sale.

Product availability and order processing

The e-commerce system adopted on the www.puerteasociety.com website is designed to guarantee maximum transparency for the Customer, indicating in real time the exact sta-tus of availability of the Products in stock and the relative delivery times.
However, we must take into account the fact that several users may place orders for the same article(s) at the same time and consequently vary the quantity of products in our warehouse. In this case, we will inform the customer of any problems with product avail-ability by e-mail. The customer is then free to decide whether or not to cancel the order. In the event of cancellation, you will be immediately reimbursed the amount paid.

www.puerteasociety.com reserves the right to dispatch even only partial orders received according to the availability of products in stock.

Please also note that the images and information in the product sheets reflect the products as closely as possible. However, sometimes they may not fully correspond to the actual characteristics of the article, despite the utmost care and attention we pay to this aspect.


Orders are accepted only and exclusively via the Internet (on-line). The customer who sends the order directly from the site will receive, at the end of the procedure, a communication by electronic mail (e-mail) confirming the order, containing the order number, information on the products purchased, detailed indication of the price, shipping costs, applicable taxes and means of payment and information on the right of withdrawal. If, after the order has been sent, the order number does not appear, the proposal shall be deemed not to have been accepted, to all legal effects, even if for accounting, administrative or product shortage reasons. Nell’ipotesi che, dopo l’invio dell’ordine, non compaia il numero d’ordine, la proposta s’intenderà come non accettata, ad ogni effetto di legge, anche se per motivi contabili, amministrativi o per carenza di prodotto.
An order can only be cancelled if the order has not yet been processed and the goods have not yet been dispatched, by written notice to be sent by e-mail to hello@puerteasociety.com.

For orders that have already been processed, the customer must exercise the Right of Withdrawal.

Sales prices

All sales prices displayed on the www.puerteasociety.com website are indicated in euros. They are subject to change without notice.

For certain products, subject to price promotions, the seller reserves the right to accept orders by reducing the quantity, subject to prior notice and acceptance by the customer, failing which the order shall be deemed cancelled.

The goods shall only be dispatched once the order has been accepted and the amount due has been credited.

In the event of cancellation of the order, either by the customer or in the event of non-acceptance of the order by the vendor for reasons not attributable to the vendor’s will, the order shall be cancelled and the amount committed shall be refunded.

Transaction security is guaranteed by a data encryption system (SSL) and by direct, protected and certified connections.


Shipping costs, except for any promotions or exceeding a purchase threshold established by the seller, are charged to the customer, calculated at the time of checkout. In the event of price discrepancies, following the Customer’s order, these will be immediately communicated to the Customer by e-mail who, without any penalty, may withdraw from the purchase commitment made.

For non-EU countries, tariffs and customs charges may be applied as established by individual countries and will be borne by the customer.

Shipments are made inItaly and Europe by courier.

EUROPE: In Europe the shipping cost is calculated at the time of checkout according to the country/CAP of destination and finalized at the time of purchase.

ITALY: For customers throughout Italy, shipping costs are€7.90.

Shipping costs are set by the carriers and are offered without any increase by PU’ER TEA SOCIETY; we always try to negotiate the best possible rates.

Shipping costs are free in the following countries for orders over:


Free shipping over



France, Germany, Monaco, Cech Republic, Ungary, Slovakia, Greece, Austria, Irland, Slovenia, Sweden, Belgium, Luxembourg, Ne-therland, Portugal, Spain, Poland, Denmark, Finland, Croazia, Bulgaria, Estonia, Lettonia, Lithuania, Romania,


Norway, Liechtenstein, Andorra, Switzerland


For other countries, we offer a discount on the next purchase.

Albania, Gibraltar, Bosnia Herzegovina, Kosovo, Island, Macedonia, Molda-via, Montenegro, Serbia, Malta, Turkey

Shipping on payment.

10% discount voucher on next purchase (for orders over €79)

  1. Order processing times

Once the purchase has been completed and the order confirmation e-mail has been re-ceived, orders shall be processed within 4 working days following receipt of payment. Delivery times may vary depending on the product chosen. Delivery may be delayed during the holidays.

Shipments are made on Tuesdays, Wednesdays and Thursdays, excluding public holidays and national holidays. PU’ER TEA SOCIETY is not responsible for delays or non-delivery not foreseeable or due to force majeure.

  1. Delivery

Product deliveries are made to the address indicated by the customer in the purchase process, excluding PO boxes. PU’ER TEA SOCIETY does not assume any responsibility for any damage or irregular behaviour by the carrier.

Upon receipt, the User is required to check the conformity of the Product with the order placed; only after this check, the delivery documents shall be signed.

If it is impossible to deliver to the address indicated by the Customer when placing the order, after several attempts and storage at the warehouses or collection points of the chosen courier, the order will be cancelled.

If any product presented on the website is no longer available or on sale at the moment of the conclusion of the purchase operation, PU’ER TEA SOCIETY will communicate the inconvenience within 7 (seven) days from the day following the day of the transmission. In case the customer has already paid the order, PU’ER TEA SOCIETY will refund the whole amount as soon as possible, and in any case not later than 30 (thirty) days from the receipt of the purchase order.

Complaints and returns

Although we ensure safe shipping of the product and accurate packaging, in rare cases product damage may occur during shipping. Should this occur, we will replace the product at no extra charge. Please contact us at hello@puerteasociety.com to arrange a re-placement or return.


Online customers acting as consumers have the right to withdraw from the contract, as provided for in Articles 64 to 67 of Legislative Decree no. 206/2005, the so-called Consumer Code.
It should be noted that this right is reserved only for private consumers acting for purposes unrelated to their profession. There is no right of withdrawal for legal and commercial figures who act, with reference to the purchase contract, in a professional context.

In order to exercise the right of withdrawal, you must send, within 14 calendar days of re-ceipt of the purchased product, a notice clearly stating your wish to withdraw from the purchase contract.
This communication must be sent by registered letter with acknowledgment of receipt.

The User will be informed of the procedures for returning the Product.

The consumer must then, using a courier of his/her choice, ship the product (if possible in its original packaging and, in any case, always carefully packed) and everything it originally contained.
The consumer must carry out this shipment within fourteen working days from the date on which he/she sent the communication exercising the right of withdrawal.

If the withdrawal is partial (i.e. it concerns only a part of the products delivered in a single delivery), the refund of the shipping costs incurred by the consumer for the delivery of the products at the time of purchase is excluded.

The right of withdrawal shall be forfeited in full if the returned product is not intact, due to the absence, for example, of integral elements of the product or because the product has been damaged for reasons other than transport from the Seller to the consumer, not pre-viously reported.

Products sent without prior written notice of withdrawal will not be accepted.

The right of withdrawal is excluded in relation to:

  • supply of bespoken Products or clearly customised;
  • supply of Products that are liable to deteriorate or expire rapidly;
  • supply of sealed products that are not suitable for return for hygienic or health protection reasons and have been opened after delivery;

Loose leaf teas are foodstuffs which, by their nature, are liable to deteriorate or expire rapidly and are assimilated to custom-made or clearly personalised goods.



The User may upload material, content or information (hereinafter the “Contents” or indi-vidually the “Content”), provided that the Content is not unlawful (i.e. obscene, threaten-ing, defamatory, discriminatory, pornographic, abusive, or in any way illegal, or violates the privacy, intellectual and/or industrial property rights of the Owner and/or third parties) or is not otherwise injurious to the Owner and/or third parties or objectionable and does not contain viruses, political propaganda, commercial solicitation, mass e-mails or any other form of spamming.
The owner reserves the right to delete, move, modify those that, in its discretion, appear to be unlawful, abusive, defamatory, obscene or damaging to copyrights and trademarks or in any case unacceptable.

You may not use an email address that does not belong to you, use the personal infor-mation and credentials of another User to steal their identity, or otherwise misrepresent the origin of any Content.

Without express authorization, the User must refrain from disseminating or distributing by any means any Content containing commercial content of any kind.
The User acknowledges and accepts that the Contents sent to interact with the website (e.g. to send comments, express opinions, participate in surveys and initiatives, send images or video and audio files) may be modified, removed or published by the Owner.

The User grants the Owner an unlimited right of non-exclusive use of the Contents sent by the User, without any geographical limitation. The Owner may, therefore, directly or through third parties of his trust, use, modify, distribute, publish, etc. in any form or by any means, any Content (including images, messages, including audio, and video), which may be sent by the User, even though third parties.


The Owner declares to be the owner and/or licensee of all intellectual property rights re-lated to and/or pertaining to the webiste and/or the materials and contents available on the Application. The User may use the website and the materials and contents available only for personal and non-commercial use.

These Terms do not grant the User any license to use the webiste and/or any of its con-tents and/or materials. Any other use or reproduction of the Application or of the materials or contents therein is strictly prohibited.

All trademarks, whether figurative or nominative, and all other signs, trade names, service marks, wordmarks, trade names, illustrations, images, logos that appear on the website are and remain the exclusive property of the Owner or its licensors and are protected by current trademark laws and international treaties.
Any reproduction in any form of the explanatory texts and contents, if not authorised, shall be considered an infringement of the intellectual and industrial property rights of the Owner.


The website may contain links to third-party sites. The Owner has no control over them and is therefore in no way responsible for the contents of these sites.
Some of these links may refer to third-party sites that provide services through the Application. In these cases, the general conditions for the use of the site and for the use of the service provided by the third parties will apply to the individual services, for which the Owner accepts no responsibility.


The Owner reserves the right̀ to modify these Conditions at any time, giving specific no-tice on the website. The User acknowledges and agrees that any changes to these Terms will apply to orders sent by Users after the date of the notice of change to the Terms.


Information on the processing of personal data

(ex art. 13 EU Regulation 679/2016)

The legal basis of the processing is identified under Art. 6 GDPR in the necessity of the use of the data for the performance of the contract to which the interested party is a party or the execution of pre-contractual measures taken at the request of the same.

Your personal data are acquired by PU’ER TEA SOCIETY and will be processed and stored with the support of computerised means and the adoption of appropriate organisational and technical procedures to protect the data against loss, theft, as well as unauthorised use, disclosure, or modification (complying with the requirements of former Article 32 of Regulation (EU) 2016/679).

They will also be kept until the fulfillment of the requested service and may be communicated to the competent Offices if it is due for administrative fulfillment of the law.

Personal data may be subjected to automated processes, such as profiling.

Personal data are not processed for purposes other than those for which they were collected.

You have the opportunity at any time to check the correctness of the entries made on your behalf, to rectify any inaccuracies or to request their deletion.
If you consider that your person has been harmed by the processing of your data, you have the right to appeal to the Privacy Guarantor.

This site includes the presence of Cookies(*), which are necessary for a better function-ing and for the achievement of the purposes we have proposed.

The Data Controller is PU’ER TEA SOCIETY with registered office in Via Beroldo, 6 – 20127 MILAN (MI) – P.I. IT11681830961

To exercise their rights, the interested party can send an e-mail to hello@puerteasociety.com.

The Data Protection Manager is PU’ER TEA SOCIETY.

* Cookies

Cookies are small text files that sites visited by users send to their terminals, where they are stored and then retransmitted to the same sites the next time they visit. So-called ‘third-party’ cookies, on the other hand, are set by a website other than the one you are visiting. This is because on each site there may be elements (images, maps, sounds, specific links to web pages of other domains, etc.) that reside on servers other than that of the site visited.

Cookies are used for different purposes: performing computer authentication, session monitoring, storing information on specific configurations regarding users accessing the server, storing preferences, etc.

Technical cookies Technical cookies. These are cookies that serve to carry out navigation or to provide a service requested by the user. They are not used for any other purpose and are normally installed directly by the website owner.

Profiling cookies. These are cookies that are used to track the user’s navigation on the web and create pro-files on their tastes, habits, choices, etc. These cookies can be used to send advertising messages to the user’s terminal in line with the preferences already expressed by the user when browsing online.

  • This website uses session, technical and profiling cookies.
  • The use of session cookies (i.e. temporary cookies that are removed when the browser session is closed) is strictly functional to optimise the use of the site and thus ensure the best navigation within the site.
  • Technical cookies include analytical cookies with anonymisation of the IP address, in re-lation to which the third party undertakes not to cross-reference the information contained in the cookies with other information it already has (these cookies are treated as tech-nical cookies by the clarification of the Garan-te http://www.garanteprivacy.it/web/guest/home/docweb/-/docweb-display/docweb/4006878). For third-party cookies:Google Analytics
  • Technical cookies do not require consent and are installed automatically following ac-cess to the site.
  • Third-party profiling cookies

The purpose of these cookies is to analyse the user’s actions, and the sites visited, and to pro-vide, through third-party partners, commercial content and advertising in line with the user’s interests. There may also be social networking cookies. Technologies other than cookies but similar to them may be used for the same purposes.

The use of these technologies is governed by the privacy policies of the respective com-panies and not by this policy.

Profiling cookies are only installed after the user has explicitly given consent.

Consent can be revoked at any time by removing the cookies installed on the site: ChromeFirefoxInternet ExplorerOperaSafari

  • You can control the cookies present and selectively block the receipt of cookies from individual operators at this address: http://www.youronlinechoices.com/it/le-tue-scelte Questo però potrebbe comportare un malfunzionamento nella navigazione del sito. Consent can be revoked at any time by removing the cookies installed on the site: ChromeFirefoxInternet ExplorerOperaSafari.
  • Managing cookies. You can control the cookies present and selectively block the receipt of cookies from in-dividual operators at this address: http://www.youronlinechoices.com/it/le-tue-scelte
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